It started with us ordering a washing machine when we moved to Goa a couple of months ago. We paid up front, which probably was a mistake. We should have opted for cash in delivery, at least we could have bough the machine elsewhere instead of yelling and screaming our lungs out at the barefaced lies spouted by the courier company that was supposed to deliver in 5 days.
Incompetence, inefficiency and plain lies
It took another five days. Five days of us calling them every single day, having to listen to the salespeople who 'knew and understood our frustration' because that was what the bloody script in front of them told them to say.
Five days of being promised delivery the next day, getting a message saying it was attempted and failed. Five days of immense rage and frustration because we were at home, morning to night, without leaving our house.
8 am to 8 pm - screw your daily routine because FlipKart is coming.
We did not leave the house because Flipkart promises to delivers from 8 am to 8 pm (but doesn't). So please don't make any plans, like going to work and earning money. If you have sudden medical emergency or your child has not returned from school way past evening, forget all that, because Flipkart says they may come anytime. And they don't (other options is to have a large family so they can wait while you go about your work).
What got us were the absolute lies that the delivery was attempted when it wasn't. We know this because we were home. All day. Every day. For five days that we were waiting. And we had a lot of contract workers about as renovation was going on. They were witness to the frustration we were going through.
And we couldn't go and buy a machine from another shop as we had already paid and the refund wasn't going to be immediate.
Meanwhile laundry was piling up.
Finally, we had to threaten them with legal action after which they delivered.
After five rage-filled, blood-pressure-skyrocketing days they delivered. A few parts were missing but we couldn't be bothered.
Maybe it was an exception. Maybe they all had an off day. Whatever the reason, we are not buying anything from FlipKart. Ever.
Kinda reminds me of this Seinfeld episode where Kramer makes the cable guy wait. Made me want to do
I’ll stick to Amazon whom I’ve been using in Singapore. Hopefully, they’ll deliver (and not make us wait 8 am to 8 pm).